Become a city, event and tour guide in four weeks
There are six themed modules, which we release in four consecutive weeks:
Week 1: "What you should know to get started!" and "Planning tours"
Week 2: "Conducting tours"
Week 3: "Diversity and language" and "Crisis situations"
Week 4: "Legal issues and liability of guides" and "Marketing"
The six training modules in detail
Click on the + to find out more.
Processing time: 60 min + 120 min tasks and self-study
Credits: LEARNTUBE
Description:
Planning tours is the cornerstone of your business. It's about calculating correctly, choosing the right partners and means of transportation and planning the schedule. Your technical knowledge and the choice of location round off the planning.
Learning objectives:
- Get to know all the factors you need to plan tours.
- Professionalize your contacts
Learning content:
- Basics of calculation
- Build up specialist knowledge
- Information on location and means of transportation
- Schedules and checklists
Processing time: 60 min + 120 min tasks and self-study
Credits: LEARNTUBE
Description:
Clear rules! Optimal, friendly and clear communication forms your safe leadership and is the key to a successful tour. What does that mean? Find out here.
Learning objectives:
- Communicate optimally with guests
- How to stick to the schedule and enforce your rules
- How to follow up the tour at the end
Learning content:
The module explains the basic rules of communicating with guests from the welcome and during the tour and looks at how to successfully follow up your tour.
Processing time: 60 min + 120 min tasks and self-study
Credits: LEARNTUBE
Description:
You meet people from different cultures, with different languages. Chinese, Indian or American tourists. How can you react to your group? And there are people with disabilities.
Learning objectives:
- Get to know different cultures and their characteristics
- Learn basic phrases in different languages, e.g. "Welcome" and "Goodbye"
- Take guests with special needs and disabilities into account
Learning content:
We explain the special features of different cultures. We address language skills and teach some phrases in different languages. We also address the topic of accessibility.
Processing time: 60 min + 120 min tasks and self-study
Credits: LEARNTUBE
Description:
Do you know Murphy's Law? Anything that can go wrong will go wrong. The only question is, how well prepared are you and what can you do in a crisis situation? We'll go through a few scenarios for you!
Learning objectives:
- Learn which crisis situations can arise.
- Learn how you can provide help
- Learn how to deal with problematic guests
Learning content:
You will learn which crisis situations can occur during a tour. We deal with guests who behave inappropriately and when guests go missing.
Processing time: 60 min + 120 min tasks and self-study
Credits: LEARNTUBE
Description:
What is the legal situation? When are you liable, what liability can you exclude beforehand? Legal aspects also depend on whether you are employed or self-employed.
Learning objectives:
- Learn how the legal situation differs for self-employed and employed tour guides.
- Learn what actions you can be held liable for
- Learn how to act with legal care
- Learn which agreements you can make in writing
Learning content:
We explain the difference between self-employed and employed tour guides. The terms duty of care, negligence and wantonness are explained. You will also learn about basic contractual agreements.
Processing time: 60 min + 120 min tasks and self-study
Credits: LEARNTUBE
Description:
There are countless options, paid or free, for you to show off your accomplishments. Henry Ford once said, "Half the money I spend on advertising is wasted, and the trouble is I don't know which half. Replace money with commitment and you're on the right track!
Learning objectives:
- How to create a flyer and where can it be used?
- Get to know different platforms where you can sign up
- Learn how to make the best use of social media
- How can local partners help?
- How to get a website at low cost?
Learning content:
Self-employed tour guides in particular are dependent on marketing. We explain the various options and channels through which you can offer your services.